Account Information
Name, phone number, email address, role, reporting manager, user ID, login/session details, and account status.
Cryovault CRM / Fieldforce
App Privacy Policy
This policy explains how Cryovault Biotech collects, uses, stores, discloses, and protects information when authorised business users use the Cryovault CRM, Cryovault Fieldforce mobile app, web app, and related services.
Effective: August 3, 2026Last updated: August 3, 2026
Who this policy is for
Employees, field executives, managers, administrators, franchise users, and authorised business users of Cryovault.
CRM users
Field duty
Visit evidence
Lead tracking
Lead and Customer Information
Lead names, contact numbers, email addresses, expected delivery dates, hospital or clinic details, lead stage, follow-up details, presentation details, consent status, notes, and related CRM activity.
Location Information
GPS location, accuracy, timestamp, route or breadcrumb points, and duty status information when a field user checks in for duty.
Visit Evidence
Photos, timestamps, hospital or clinic details, coordinates, distance or geofence status, and visit check-in/check-out information.
Device and App Information
Device ID, platform, app version, push notification token, crash/error logs, sync status, and security/session metadata.
Notifications
Notification tokens used to send follow-up reminders, assignment alerts, stage updates, and operational notifications.
How we use information
Information is used for operational CRM workflows, field visibility, security, reporting, support, and compliance.
Manage leads, follow-ups, presentations, and customer interactions.
Assign and track field work.
Show dashboards, KPIs, and team performance reports.
Verify visit coverage and field duty activity.
Support GPS-based duty check-in and route visibility.
Send operational alerts and reminders.
Maintain security, audit logs, fraud prevention, and access control.
Provide support, troubleshooting, analytics, and service improvement.
Comply with legal, regulatory, contractual, and business obligations.
Background Location Disclosure
Cryovault CRM may collect and transmit location data while a field user is checked in for field duty, including when the app is running in the background.
This location data is used for field visibility, route history, visit coordination, safety/compliance review, and manager oversight during approved working hours. Users can stop automatic location sharing by checking out from duty.
The app displays an in-app disclosure before enabling background location access.
Legal Basis and Consent
We process personal data for legitimate business operations, employee and fieldforce management, customer relationship management, compliance, security, and where applicable, with user or customer consent.
For lead or customer personal data, users are responsible for recording consent accurately where required.
Sharing of Information
We do not sell personal data.
We may share information with authorised Cryovault employees, managers, administrators, franchise users, technology service providers, legal or regulatory authorities where required by law, and professional advisers, auditors, or security reviewers where necessary.
Service providers are expected to process information only for authorised business purposes.
Data Storage and Security
We use reasonable technical and organisational safeguards to protect information, including authentication, role-based access controls, audit logs, encryption in transit, and restricted access to production systems.
No system is completely secure, but we work to protect data against unauthorised access, misuse, alteration, or loss.
Data Retention
We retain information for as long as necessary for CRM operations, employment or business requirements, audit logs, legal obligations, dispute resolution, security, and service continuity.
Some records may be retained even after account deletion where required for legal, financial, audit, security, or legitimate business purposes.
User Rights
Subject to applicable law, users may request access, correction, deletion, or withdrawal of consent for their personal data.
To exercise these rights, contact Cryovault using the details below.
Children's Privacy
The app is intended for authorised business users and is not directed to children.
We do not knowingly allow children to create user accounts in the app.
Third-Party Services
The app may use third-party services for hosting, storage, notifications, analytics, crash reporting, maps, email, or messaging.
These services may process limited data as needed to provide app functionality.
International Processing
Your information may be processed or stored in India or other locations where our service providers operate, subject to applicable safeguards and legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised Last Updated date.
Account deletion and contact
Users may request account deletion from within the app or through the contact page. When an account is deleted, Cryovault deactivates or anonymises account information where appropriate and revokes active sessions. Certain business records, audit logs, lead activity, or compliance records may be retained where legally or operationally required.
Cryovault Biotech India Pvt. Ltd.
Email: privacy@cryovault.in
Address: No. 52/65, Swami Vivekananda Road, Srinivasa Layout, Bagalur, North Bengaluru, Karnataka - 562149
Website: www.cryovault.in